Privacy Policy

At Sparkly Space Cleaning Services, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, and process your personal information when you use our website and booking inquiry system.

1. Information We Collect

To process your cleaning booking inquiries, we collect information through our multi-step configurator:

• Customer Details: Full name, phone number, and email address.
• Location Details: Service address, town, and postcode.
• Property Details: Property type, number of bedrooms, bathrooms, and size.
• Service Configuration: Service type, scheduling preferences, frequency, and add-on selections (e.g. inside oven, carpet clean).
• Access & Parking: Access arrangements (key location, lockbox details) and parking availability.
• Additional Notes: Any specific priorities, pet descriptions, or allergies you provide.

2. How We Process and Hand Off Your Data

When you submit an enquiry, your booking details are stored securely in our booking system so we can manage and schedule your request, and may be added to our internal booking calendar. When you click "Confirm via WhatsApp":

• Your booking options are summarized into a formatted, URL-encoded text message.
• You are redirected to WhatsApp to send this message directly to our official business number (+44 7552 427880).
• If WhatsApp is unavailable, you can copy the summary to your clipboard to paste it manually into another communication channel.

By initiating this handoff, you consent to transferring this details summary to WhatsApp, which operates under its own privacy policy and encryption terms.

3. Purpose of Processing

We use the collected information solely to:

• Evaluate cleaning requirements and verify service area compatibility.
• Provide a transparent price estimate.
• Communicate with you via WhatsApp, email, or telephone to confirm slot availability, final price, and payment steps.
• Carry out the cleaning service at your specified property address.

4. Data Retention

We retain your booking details only for as long as necessary to manage your booking, perform the service, handle accounting records, and resolve queries, after which they are deleted from our booking system. Details you send via WhatsApp are additionally retained in our business chat records under WhatsApp's own terms.

5. Cookies and Analytics

We use privacy-conscious analytics tools to measure website usage (e.g., tracking form progress and conversion rates). These tools do NOT capture sensitive customer details, names, addresses, or emails.

6. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to request access to, correction of, or deletion of the personal data we hold about you in our business communication logs. To make a request, contact us at [email protected].